“How do I get a single view of my customer?”
The American Society of Hematology
The American Society of Hematology is the world's largest professional society serving both clinicians and scientists around the world who are working to conquer blood diseases. Comprised of over 16,000 members from over 100 companies, the nonprofit association is dedicated to the treatment, education, and prevention of blood-related disorders.
The American Society of Hematology member experience was hampered by outdated and disconnected marketing technologies, which caused siloed data, a slow time-to-market, and significant overhead costs for ongoing maintenance. Without any critical insights into the data being collected, the result was a disjointed member experience that lacked a single-view of the customer.
Our team delivered an overarching marketing technology strategy that spans the entire customer journey to fully integrate the association's content management system (CMS), marketing automation platform, learning management system (LMS), and eCommerce solution from within a single leading CRM platform.
Through the alignment, consolidation, and integration of marketing technologies, our team unified the digital experience and built a real-time, single view of the customer. We also developed a multi-year roadmap that incrementally transforms how the American Society of Hematology communicates, tracks, trains, and markets to its members.
Seamless Multichannel Digital Experiences
Aligned & Integrated Marketing Technology Stack
Cohesive Brand Identity Across Web Properties
Single Sign-On (SSO) Access for Members
Multi-site Management & Visualization
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