UserSnap: Visual Bug Tracking
May 6, 2015
UserSnap.com is a cloud-based communication tool that provides an easy way for a user to submit feedback and bug reports to website developers and QA engineers. If you’d like to reach a broader audience for QA and comments, reduce miscommunication, and improve collaboration, this visual bug tracker is a handy option.
How it Works
After signing up for the service, you can create a project within the interface, and list the domains where the widget will be used.
Luckily, you won’t have to worry about the API key being hijacked by malicious users – it’s validated against the domains you’ve defined and shows the following error if there’s a mismatch.
With the widget in place, you can begin collecting feedback. However, situations where it’s more desirable to use an extension, both Chrome and Firefox have options. Each one captures a screenshot of the current page, renders it in a new page created by the extension and allows users to annotate and submit the captured image. The user experience for the extension and the widget are very similar.
Using Let’s look at the Chrome extension on the GeekHive.com website. It’s an intuitive interface and it’s navigable whether you’re a developer or not.
After a user clicks on the “Feedback button,” enters the information and presses “Send,” a screenshot will be submitted into the UserSnap system as an “Open Screen.” This means that the feedback received has not been addressed yet.
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